About Luxe Hair Club
The company is based in Helsingborg. The company’s address is Forever Transport AB, Odengatan 10, SE-26162 Glumslöv.
If you want to contact us, send an email to info@luxehairclub.se with your case and your contact details, and we shall get back to your within 24hrs..
Ordering
When you complete your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about the products, price, invoicing and delivery address.
If something is wrong with the order confirmation, please contact us immediately by email to info@luxehairclub.se
Delivery
Our normal delivery times are 1-7 days. NOTE! Weekends orders are not sent earlier than Monday after.
If delays in delivery are to take place (without us notifying you longer delivery time), please contact us by e-mail: info@luxehairclub.se
Prices
All prices in the store are stated in SEK, EURO and USD and all prices include 25% VAT.
We reserve the right to price changes caused by price changes from the supplier, inaccuracies in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Return Policy
Kindly make sure that you inspect your hair thoroughly before using and installing your exotic locks.
We have a very strict quality control process to make sure that all our clients receive nothing but the best products available in the market.
Luxe hair club products are custom made to your preference. therefore, there are NO RETURNS & NO EXCEPTIONS.
Due to hygienic reasons No hair will be accepted if it’s been worn and has any products applied to it, like hair glue, perfume or color.
5.1 When using your right of withdrawal:
Must you regret your order or receive a different product from what you ordered please write us at info@luxehairclub.se. In your message you must clearly state your name, address, e-mail address, order number and which goods the return applies.
You must return the products to us immediately and no later than 14 days after the notice period.
You are responsible for return shipping, delivery and condition of the products upon return, the goods must therefore be sent well packed and in original packaging.
On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product when used or damaged product.
5.2 The right of withdrawal does not apply to:
Hair that has been worn, Colored, A return product that has not reported within 24 hrs of purchase.
Exchange Policy
Due to the nature of our products, all sales are final. NO REFUNDS, however exchanges may be accepted subject to the following terms and conditions.
If for any reason you have received a wrong order, we will agree to exchange for another product of equal value or give you a store credit if the product is out of stock. THE PRODUCT MUST BE RETURNED WITHIN 72HRS AFTER THE RECORDED RECEIPT OF THE ORDER. LUXE HAIR CLUB will not accept any returns or exchanges of any products if the wig/weft/closures has been worn, washed, and colored.
All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.
All products must remain in their original packaging.
Before an exchange can be made, we must receive the product initially purchased.
Products will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products.
In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.
Feel free to contact us for more details on your order or for any other concerns, please contact within 48hrs after your order has been received.
Complaints and complaints
We inspect all products before they are sent to you. Should the product still be damaged or faulty when it arrives, we undertake, in accordance with applicable consumer protection legislation, to correct the error free of charge.
You must always contact us for approval before returning an incorrect item.
The complaint must be sent immediately after the error has been detected.
6.1 How are you complaining?
Any errors and errors must always be reported to info@luxehairclub.se where you enter your name, your address, e-mail address, order number and a description of the error.
If we fail to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We are responsible for return delivery for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not incorrect according to current legislation on consumer protection. In the event of a complaint, we follow guidelines from the General Appeals Board, see arn.se
Limitation of Liability
We take no responsibility for indirect damages that may occur due to the product.
We take no responsibility for delays / errors due to circumstances beyond the company’s current (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or no delivery from the supplier.
Furthermore, no responsibility is assumed for any changes in products / product properties that have been changed by the respective supplier and other factors beyond our control.
Product Information
We reserve the right for any printing errors on this website as well as the final sale of products. We do not guarantee that the images reproduce the exact appearance of the product, as a certain color difference may occur due to the display, image quality and resolution. We always try the best way to expose the products as accurately as possible.
Cookie Information
According to the law on electronic information, visitors to a website must, for the sake of privacy, be informed about the use of cookies. The information in the cookie is possible to use to follow a user’s
Purchase Conditions
SWISH payments can only be done from Swedish customers.
Payment with Payson. With Payson you pay easily and securely. Choose to complete the purchase directly with VISA, MasterCard and internet bank or pay afterwards on invoice or partial payment. Read more here: www.payson.se
Payment with Paypal also works and you pay easily and securely. Choose to complete the purchase directly with VISA, MasterCard and internet bank or pay afterwards on invoice or partial payment. Read more here: www.paypal.com
International customers
International customers (Outside the EU) are responsible for all import duties, customs and local taxes charged by your country. As we are unable to advise the amount of what these fees might be., we recommend to contact your country’s customs office or tax agent for respective charges and rates on a package coming outside your country.